Lesson 1: Submitting RTF Files
Lesson 2: Determining the Purpose of Correspondence and Adapting to the Intended Audience
Lesson 3: Negative/Positive Tone **SAMPLE LESSON**
Lesson 4: Categorize the Message: Favorable/Unfavorable, Routine/Persuasive
Lesson 5: Organize the Approach: Direct/Deductive, Indirect/Inductive
Lesson 6: Active/Passive Voice
Lesson 7: The "You" Focus and the Empathetic Writing Style
Lesson 8: Bias Free Communication
Lesson 9: Clear/Concise/Simple Communication
Lesson 10: Complete/Considerate/Correct Communication
Lesson 11: Business Correspondence: Block Letter Format
Lesson 12: Business Correspondence: Modified Block Letter Format
Lesson 13: Business Correspondence: Simplified Letter Format
Lesson 14: Business Correspondence: Memorandum Format
Lesson 15: Documentation - Plagiarizing/Paraphrasing/Citing
Lesson 16: APA (American Psychological Association) Style Citation
Lesson 17: MLA (Modern Language Association) Style Citation
Lesson 18: Report Writing: Developing an Outline
Lesson 19: Report Writing: Report Information and Formatting
Lesson 20: Report Writing: Informal Reports
Lesson 21: Report Writing: Formal Reports - Preliminary Parts
Lesson 22: Report Writing: Formal Reports - Body
Lesson 23: Report Writing: Formal Reports - Final Parts
Lesson 24: Job/Career - Research
Lesson 25: Job/Career - Application
Lesson 26: Job/Career - Interview